Frequently Asked Questions & Answers
Have a look at our frequently asked questions & answers below. Please scroll down to ‘FAQ EchoMaster Connect’ for questions especially related to our Connected technology platform.
If your fleet is larger than one vehicle and you wish to track your fleet without complex installation and management, then video telematics is the perfect solution. EchoMaster’s DVR recorders and cameras can be fitted to every vehicle type possible. From lorries to taxis, and road sweepers to equestrian vehicles.
At EchoMaster, we know that every fleet has its own unique set of needs. Thus, we will never ask you to adopt a ‘one size fits all’ solution. We will work with you to set up a bespoke integration that works with your business today and in the future. Ensuring your chosen solution brings you long-term return on investment.
EchoMaster can help you to increase your compliance ratings and avoid fines or loss of business to do with non-compliance issues across DVS, FORS and CLOCS.
You most certainly can. A full demonstration will take no more than 30-60minutes of your time and will show you all the detail and benefits of the EchoMaster solution without the need for any commitment.
Every customer, no matter if you own 2 vehicles, or 2000, will receive support from a dedicated project manager during the design, development and launch phase of our partnership. Ensuring proper training and a perfect set up. After which ongoing sales and account support is accessible. At EchoMaster, we set the gold standard for customer service.
Our system is cloud-based, which allows you to have full and real-time control over your fleet wherever and whenever you like. Just open the App or connect via your desktop, through a secure login and you will be able you manage your vehicles and cameras, watch live feeds, take snapshots, download reports, and much more.
At EchoMaster, we are upfront with our fees and contracts and believe firmly that we don’t need lengthy fixed contracts and costs to get you to become and remain a customer. The proof is in the pud… DVR. Not only do we offer great monthly pricing, but our agreements are also rolling. Meaning you are never tied in for longer than you wish to be, keeping your contractual risks to a minimum.
We are proven in delivering on-time and on-budget projects with effective and smooth implementation from start to finish. Timelines depend on the size of your fleet but could be as little as 4-6 weeks. Because our software solution is cloud-based, installation and set-up is also as easy as it can be, without the need for you to install expensive tools and software.
All EchoMaster products are backed by a standard 1-year warranty. The EchoMaster Pro range products come with a 3-year standard warranty.
EchoMaster has over 30 years’ experience in the commercial automotive industry with offices across Europe and the USA. Serving thousands of customers, a month with the latest video telematics solutions, we are a truly global leader in developing and engineering cutting-edge safety products. EchoMaster is a part of Aamp Global, one of the world’s largest automotive tech groups.
At EchoMaster, product quality stands only second to customer service. Our dedicated UK-based engineers and R&D teams ensure all our products are thoroughly tested and certified before they are offered to any customer. As a result, we are proud to say we have had only a handful of breakages over the past years amongst the tens of thousands of products sold to our customers. Setting a true industry quality standard.
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We have been working with EchoMaster for the past two years and have managed to reduce our collision rates significantly. We are impressed with the proactive service and look forward to a long lasting partnership
We have linked all our DVRs and cameras to the EchoMaster Connected platform in 2019. The level of insight and risk management it has given our business has been invaluable in managing drivers and optimising our delivery routes. We have now started using top videos and platform data for new driver training.
Before partnering with EchoMaster, we used to get complaints and claims in we couldn't prove were unjust, no matter what my drivers would say. It gives such peace of mind to just be able to open a camera feed and know exactly what happened and be alerted of incidents in real-time.